We want to express our appreciation for your credit and collection management workshop to our collection and credit management team here in Shanghai. During the workshop, our collectors and credit desk processors are well informed with the importance of their role to our organization. The workshop is highly interactive and filled with successful collection stories during the presentation. Here are some of the highlights from the workshop:

The role of collectors towards the organization
The collection mission statement
Rapport building with other related parties
Collection knowledge (stragtegy)
Collection skills (tactics)
Collection escalation process

     Our collectors enjoy the interactive and lively format of the delivery. We are currently in the process of implementing some of the ideas from the workshop. We believe the workshop is just a start for our continuing cooperations in the future. We also like to thank Betty Huen for her excellent coordination and support for this successful workshop.